1. Introduction

Welcome to Elevaite Pty Ltd ACN 123 510 869 (Elevaite, we, our, us). We are committed to protecting your privacy and ensuring compliance with applicable privacy laws.

This Privacy Policy explains how we collect, use, store, and disclose personal information in relation to our AI-powered solutions, including

Call Guardian, Voiceairo, and Live Guardian, as well as other products and services we provide.

By using our services or providing personal information to us, you agree to the terms of this Privacy Policy.

2. Disclaimer

While we are committed to maintaining high privacy and security standards, nothing in this Privacy Policy constitutes a voluntary opt-in to any privacy laws beyond those we are statutorily bound to comply with.

3. Collection of Personal Information

3.1 How We Collect Personal Information

We collect personal information in the ordinary course of our business, including when you:

- Contact or interact with us via phone, email, or through our websites.

- Purchase or enquire about our software and services.

- Subscribe to our newsletters or complete surveys and online forms.

- Seek customer support for our AI solutions.

- Use our AI products, including Call Guardian, Voiceairo, and Live Guardian, which process call and voice data.

Where applicable, personal information may also be collected from publicly available sources or third parties who have the right to share this information.

3.2 Client Data & AI Processing

Elevaite provides AI-powered solutions that process personal information on behalf of our clients (such as dental practices and service providers). However, we do not own or control this data—our clients do.

If you are a customer of a business using Elevaite’s solutions and have privacy concerns, you should contact that business directly as they are responsible for managing and controlling your personal information.

3.3 What Personal Information We Collect

The types of personal information we collect depend on how you interact with us but may include:

- Name, email address, phone number, and contact details.

- Information about your business or employer (if relevant).

- Call recordings, transcriptions, and AI-generated documentation processed through our services.

- Technical and analytical data (e.g., device information, IP address, and browser type).

While we do not actively collect sensitive health information, some of our clients use our services to process such data. Elevaite does not operate as a health service provider and only processes data as directed by clients.

4. How We Use Personal Information

4.1 Purpose of Collection

We use your personal information for purposes including:

Providing and supporting our AI solutions.Managing customer relationships and responding to enquiries.Improving our products and user experience.Complying with legal and regulatory obligations.

4.2 AI & Data Processing

Our AI-powered products, including Call Guardian, Voiceairo, and Live Guardian, process voice data, call transcriptions, and related information. This data is used to enhance efficiency, automate workflows, and improve customer experience for our clients.

We do not use AI-generated data for decision-making beyond the scope defined by our clients.

5. Data Security & Retention

5.1 Security Measures

We take reasonable steps to protect personal information from unauthorised access, modification, or disclosure. Security measures include:

- Secure cloud storage and encryption.

- Access controls and authentication measures.

- Regular security reviews and data protection protocols.

5.2 Data Storage & Offshore Processing

Elevaite’s systems are hosted in Australia and the United States using reputable cloud service providers. While data may be processed offshore, we do not "disclose" personal information under APP 8, as it remains under our control for processing purposes only.

5.3 Retention & Deletion

We retain personal information only for as long as necessary to fulfil business and legal obligations. Data will be securely deleted or anonymised when no longer required.

6. Sharing of Personal Information
We may disclose personal information to:

- Service providers assisting in data processing, hosting, and analytics.

- Regulatory authorities or law enforcement agencies where required by law.

- Business partners or acquirers in connection with a business transfer or acquisition.

We do not sell personal information to third parties.

7. Privacy Rights & Access to Personal Information

7.1 Access & Corrections

You have the right to request access to personal information we hold about you and to correct inaccuracies. Requests can be submitted to the contact details provided below.

7.2 Opt-Out & Data Deletion

You may opt out of marketing communications at any time. If you wish to have your personal information deleted, we will assess requests in line with legal requirements.

8. Compliance with the Australian Privacy Act

8.1 Elevaite’s Role in Data Handling

Elevaite does not operate as a health service provider under the Privacy Act 1988 (Cth). We provide AI-powered tools that process data

on behalf of clients, who are responsible for compliance with privacy obligations.

8.2 Notifiable Data Breaches

If a data breach occurs, Elevaite will take reasonable steps to notify affected parties of any unauthorised data access where required by law or as contractually agreed with clients.

9. Cookies & Website Tracking

We use cookies and analytics tools to improve website functionality and user experience. You can manage cookie preferences through your browser settings.

10. Contact Us

If you have any privacy concerns, requests, or questions, please contact us:

Email: [email protected]

Phone: +61 7 3103 7991

Address: 12/104 Barwon St, Morningside, QLD 4170, Australia

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website.

Last Updated:

25 February 2025